Skip to content
Submit Ticket Customer portal Sign in
  • There are no suggestions because the search field is empty.

Resolve - Change a Password for Another User

Administrators can change the passwords for other users. This article will show you how to change another user's password as an administrator.

Prerequisites:

  • System Administrator with access to the Resolve Admin portal (https://CLIENTNAME.resolve.red/admin/) and appropriate permissions to make changes in the Site Settings area of Resolve.
  • This article is only relevant to Resolve client sites that are NOT using Single Sign On (SSO) to automatically sign users in to Resolve though your organisations Active Directory permissions.
  1. Navigate to Site Settings > Users




  2. Select the Change Password button (lock icon) next to the user whose password you wish to edit


  3. Enter a New Password for the user and Confirm that password
  4. Click Save