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Editing Email Templates

Update the subject or message content of an existing Email Template used by Resolve email notifications.

Email Templates contain reusable email content that can be selected when configuring notifications and other email-based workflows in Resolve.

Before you begin

You will typically need to be a Site Administrator with access to Site Settings in the Resolve Admin Portal.

Edit an Email Template

From the User Menu, select Site Settings. Under Templates, select Email.

Locate the Email Template you want to update and click the blue Edit pencil icon.

Update the required fields:

  • Name – the name used to identify the Email Template within Resolve.
  • Email Subject – the subject line used for the email.
  • Content – the body of the email message.

When you have finished making changes, click Save at the top of the page.

For information about creating or deleting Email Templates, see Resolve - Email Templates.