---
title: Resolve - Approval Workflow Options
description: If you are using the item approval option this will override the department approval
---

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# Resolve - Approval Workflow Options

## Ways Approvals can be assigned in Resolve with Item Category and Department

1.Department Approvers  
Departments can be set with Specific Approvers or an Approval Template  
![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-06-2026-01-09-49-3741-AM.png?width=2055&height=272&name=image-png-Jan-06-2026-01-09-49-3741-AM.png)

Department Approvers - Users set here will be set as the approvals in order of an Item when created with the Department  
![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-06-2026-01-09-42-5452-AM.png?width=1331&height=975&name=image-png-Jan-06-2026-01-09-42-5452-AM.png)

Approval Template - The Template of Approvers will be applied which allows users to be set as approvers as well as committees as approvers if applicable.  
![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-06-2026-01-11-01-8798-AM.png?width=803&height=635&name=image-png-Jan-06-2026-01-11-01-8798-AM.png)

 

2. Item Categories  
Approvals can be assigned based on the Item Category used.

In Site Settings > Item Options - Setting an Approval Template per Item Category will always set the Approval Template to be used.

![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-06-2026-12-45-25-7971-AM.png?width=604&height=498&name=image-png-Jan-06-2026-12-45-25-7971-AM.png)

Note:  
To avoid an Item Approval overriding department approvals, set the Item Approval to "None" in order for the Department Approval to be used.

![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-06-2026-12-44-32-3134-AM.png?width=618&height=200&name=image-png-Jan-06-2026-12-44-32-3134-AM.png)

 

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