Network Whitelist Information
If users are having issues with accessing the Resolve Webpage, Streaming to the Resolve Server or Receiving Emails, it is likely a network or email filter/rule is blocking access
To restore access to these functions, follow the steps below based on the issue:
1. Unable to Access the Resolve WebPage:
Ensure that the following URLs have been added to the safe list (if your firewall supports domain listing):
civicclerk.com.au
resolve.red
2. Unable to Stream to Resolve:
For Video Streaming please Ensure that the RTMP URL you have been provided to stream to, has been added to the safe list. As the server is dynamic, the URL needs to be whitelisted not a specific IP address)
Example: rtmp://123abc123abc.entrypoint.cloud.wowza.com/
(your unique site RTMP URL will differ)
3. Emails going to Spam/Not Received:
Ensure that the following domains and IP addresses have been added to the email server whitelist:
@civicclerk.com.au
@resolve.red
149.72.71.250