---
title: Resolve - Remove User Access
description: Resolve - Remove User Access
---

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# Resolve - Remove User Access

## This article shows System Administrators how to disable a User's access in Resolve

**Prerequisites:**  
You will typically be a Site Administrator with access to the Resolve Admin portal (https://CLIENTNAME.resolve.red/admin/) and appropriate permissions to make configuration changes in the Site Settings area of Resolve.

**Important Note:**  
You cannot permanently delete a User from the system. This is so that the system can retain historical data related to Item creation, Approvals and other linked content.

**Instructions**

1. Navigate to the **User Menu ![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Oct-07-2025-12-58-29-2161-AM.png?width=21&height=23&name=image-png-Oct-07-2025-12-58-29-2161-AM.png)** in the top-right corner
2. Select **Site Settings**  
   ![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-31-2024-03-32-07-8153-AM.png?width=189&height=354&name=image-png-Jan-31-2024-03-32-07-8153-AM.png)
3. Scroll to **Users** in the** Users and Security** section  
   ![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-31-2024-03-33-56-3870-AM.png?width=174&height=185&name=image-png-Jan-31-2024-03-33-56-3870-AM.png)
4. Find the **User** you want to disable access for
5. Click **Edit pencil** next to the User name  
   ![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-31-2024-03-34-19-0282-AM.png?width=35&height=68&name=image-png-Jan-31-2024-03-34-19-0282-AM.png)
6. Uncheck **Enabled** option and select **Hide from Staff List** and** Hide From Approver's List **while in User Settings.
   
   ![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-31-2024-03-34-43-0768-AM.png?width=585&height=67&name=image-png-Jan-31-2024-03-34-43-0768-AM.png)
7. Click top-right ![](https://info.redmansolutions.com.au/hs-fs/hubfs/image-png-Jan-31-2024-03-34-54-1529-AM.png?width=87&height=22&name=image-png-Jan-31-2024-03-34-54-1529-AM.png) button to record your change. 

**Notes:  
1.  **The above will disable the User from both the Admin and BoardView portals.  
**2.**  If a User had made multiple unsuccessful attempts to login, the **Enabled** setting may become unchecked for security reasons.  In these instances, the User can be re-enabled by rechecking the **Enabled** option.

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