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Resolve - Remove User Access

This article shows System Administrators how to disable a User's access in Resolve

Prerequisites:
You will typically be a Site Administrator with access to the Resolve Admin portal (https://CLIENTNAME.resolve.red/admin/) and appropriate permissions to make configuration changes in the Site Settings area of Resolve.

Important Note:
You cannot permanently delete a User from the system. This is so that the system can retain historical data related to Item creation, Approvals and other linked content.

Instructions
  1. Navigate to the User Menu in the top-right corner
  2. Select Site Settings
  3. Scroll to Users in the Users and Security section
  4. Find the User you want to disable access for
  5. Click Edit pencil next to the User name
  6. Uncheck Enabled option and select Hide from Staff List and Hide From Approver's List while in User Settings.

  7. Click top-right  button to record your change. 

Notes:
1.  The above will disable the User from both the Admin and BoardView portals.
2.  If a User had made multiple unsuccessful attempts to login, the Enabled setting may become unchecked for security reasons.  In these instances, the User can be re-enabled by rechecking the Enabled option.