Resolve - Remove User Access
This article shows System Administrators how to disable a User's access in Resolve
Prerequisites:
You will typically be a Site Administrator with access to the Resolve Admin portal (https://CLIENTNAME.resolve.red/admin/) and appropriate permissions to make configuration changes in the Site Settings area of Resolve.
Important Note:
You cannot permanently delete a User from the system. This is so that the system can retain historical data related to Item creation, Approvals and other linked content.
- Navigate to the User Menu
in the top-right corner
- Select Site Settings
- Scroll to Users in the Users and Security section
- Find the User you want to disable access for
- Click Edit pencil next to the User name
- Uncheck Enabled option and select Hide from Staff List and Hide From Approver's List while in User Settings.
- Click top-right
button to record your change.
Notes:
1. The above will disable the User from both the Admin and BoardView portals.
2. If a User had made multiple unsuccessful attempts to login, the Enabled setting may become unchecked for security reasons. In these instances, the User can be re-enabled by rechecking the Enabled option.