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Resolve - Unable to access an Agenda Item

Unable to access an Agenda Item

Why Can't I Access an Agenda Item? 

There are two common reasons you may be unable to access an Agenda Item:

  1. Missing department access – Your user account does not have permission to view the department the item is assigned to. An administrator can update your user permissions to grant access to additional departments.

  2. Incorrect department categorisation – The item may have been assigned to the wrong department. Contact your administrator to have it recategorised. 

For step-by-step instructions on updating user permissions, see the Resolve - Edit User Details  article.